FAQ
Frequently Asked Questions (FAQ)
Ordering
Can I place an order online?
Yes. All orders are placed securely through our website, 24 hours a day, 7 days a week.
Can I cancel or change my order?
If your order has not yet been processed or dispatched, we'll do our best to help. Please contact us as soon as possible after placing your order.
Products
Are your flowers real?
No. Moonlit Florals specialises in premium artificial flowers, artificial plants, dried and preserved botanicals, and home décor. Our products are designed to provide long-lasting beauty without the maintenance of fresh flowers.
Do your artificial flowers look realistic?
Yes. We carefully select high-quality artificial florals designed to closely resemble natural flowers, with realistic colours, textures and details.
Will my arrangement look exactly like the photo?
We aim to make every product as close as possible to the images shown.
Some images on our website are used for advertising, styling and inspirational purposes. Decorative accessories, props or room settings shown in lifestyle images may not be included unless stated in the product description.
Where flowers or materials become unavailable, we may substitute them with similar products of equal or greater quality while maintaining the overall style and colour palette.
Shipping & Delivery
Do you ship Australia-wide?
Yes. We deliver to most locations across Australia.
How is shipping calculated?
Our shipping rates are based on the product price rather than the product weight. This helps keep shipping simple and transparent during checkout.
How long will my order take?
Orders are generally processed within 3–4 business days before dispatch.
Delivery times vary depending on your location and the shipping carrier.
Will I receive tracking information?
Yes. Once your order has been dispatched, you'll receive tracking details via email where available.
Do you ship internationally?
International shipping is available on selected products only. Availability depends on the destination and the type of product ordered.
Returns & Refunds
Can I return my order?
Please refer to our Returns Policy for full details regarding returns, exchanges and refunds.
If your item arrives damaged, please contact us within 48 hours of delivery and include photographs of the product and packaging.
Payments
What payment methods do you accept?
We accept the payment methods displayed at checkout, including major credit cards and other secure payment options supported by our website.
Gift Orders
Can I send a gift directly to someone?
Yes. Simply enter the recipient's delivery address during checkout.
Product Care
How do I care for artificial flowers and plants?
Dust regularly with a soft, dry cloth or feather duster.
Avoid prolonged exposure to direct sunlight and excessive moisture to help preserve colour and appearance.
Contact Us
How can I contact Moonlit Florals?
If you have any questions, we're always happy to help.
Please visit our Contact Us page or email us, and we'll respond as soon as possible.
Advertising & Lifestyle Images
Some images displayed throughout our website are used for advertising, styling and inspirational purposes. They are intended to demonstrate how products can be displayed within a home or commercial setting.
Actual products may vary slightly in colour, arrangement, dimensions or decorative accessories. Please refer to each product description for the most accurate product information.