Shipping policy

Moonlit Florals – Shipping Policy

At Moonlit Florals, we carefully prepare and package each order to ensure your items arrive safely and beautifully.

📦 Processing Time

Processing & Shipping Information

Please allow 3–4 business days for order processing before dispatch. Once your order has been shipped, we will notify you. Delivery times may vary depending on your state, country, and the shipping carrier. We appreciate your patience and understanding while we prepare your order with care.

Orders are not shipped or delivered on weekends or public holidays.

During peak periods (sales, holidays), processing times may be slightly longer.

🚚 Shipping Rates & Delivery Times (Australia Only)

We currently ship within Australia only.

Standard Shipping

  • Estimated delivery: 2–8 business days
  • Rates calculated at checkout based on location and order size

Express Shipping (if available)

  • Estimated delivery: 1–4 business days

Please note: delivery times are estimates and may vary depending on your location and courier delays.

Local Pickup / Delivery (Optional – adjust if you offer this)

If you offer pickup: (if available)

Local Pickup (Sydney area)

  • Available at checkout
  • You will receive an email when your order is ready

Local Delivery

  • Available within selected areas
  • Delivered within 1–3 days after processing

💌 Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.

⚠️ Shipping Delays

Moonlit Florals is not responsible for delays caused by:

  • Courier issues
  • Weather conditions
  • Incorrect shipping addresses

Please double-check your address before placing your order.

📦 Damaged or Lost Items

We take great care in packaging, especially for delicate items.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos at:
📧vandab66@gmail.com

We will work with you to resolve the issue as quickly as possible.

🚫 Incorrect Address / Failed Delivery

If an order is returned due to an incorrect address:

  • The customer will be responsible for re-shipping costs

🌸 Questions?

If you have any questions about your order or shipping, feel free to contact us:
📧vandab66@gmail.com